Questions owners and managers ask before working with me

I personally review your listing and send you a review of your listing’s visibility and presentation; an assessment of pricing and revenue opportunities; an evaluation of what may be stopping guests from booking; and three priority recommendations based on the findings.

You’ll receive it within three business days of receiving all the information I need. You can request your audit here.

Yes, it’s free, and there’s no obligation. Many owners use it simply to get an outside view of their listing. If you’d like help putting the recommendations in place, we can talk about that separately.

The audit form asks for your listing link, a few details about your business, and what you’d like to improve. It takes about 3–5 minutes. If I need anything else to complete the review, I’ll email you, and the three-business-day turnaround starts once I have everything.

My focus is how a short-term rental performs commercially: how visible it is, how well the listing converts views into bookings, how it’s priced, and whether the systems behind it work. In practice that covers revenue management and PriceLabs, Airbnb and OTA listing optimisation, visibility and marketing, direct booking strategy and PMS setup.

I also enjoy troubleshooting: sync errors, pricing rules that behave strangely, or bookings that stall without an obvious reason.

Vacation rental owners and property managers, from people with one or two listings to managers running larger portfolios. I’ve supported 8+ properties directly and provided pricing and SEO support for a property manager with 100+ properties. I also help new hosts preparing their first launch.

I work remotely with clients across the US, Canada, the UK, Europe and Australia.

Everything I do happens inside the platforms you already use, so location rarely matters. We agree how and when to communicate at the start, by email, WhatsApp, Upwork messages or video calls, and plan calls at times that work for both of us.

Either. Some clients prefer to hire through Upwork, where my profile is Top Rated with 100% Job Success. Others prefer a direct contract. It depends on you and the project.

Both are possible. A one-time project might be a pricing review, a listing rewrite or a PMS setup. Ongoing support suits owners and managers who want someone monitoring performance and adjusting pricing month to month.

It depends on the scope: how many listings, which services, and whether it’s a one-time project or ongoing support. Rather than a fixed price list, I quote after understanding your situation, usually after the free audit, so you only pay for what your rental actually needs.

The simplest first step is the Free STR Performance Audit. If you’d rather talk first, send me a message. After that we agree the scope, the access needed and how we’ll communicate, then I get to work.

No, and I’d be wary of anyone who does. Results depend on your property, market, season and reviews. What I can promise is a clear diagnosis, practical recommendations and careful work. The client projects show real results with their periods and limitations.

Yes. That usually points to a conversion problem: photos, title, description, total price, reviews or calendar rules. I review the listing the way a guest sees it and prioritise what’s most likely creating doubt. Here’s what I look at.

Yes. I set up PriceLabs and review existing accounts: base, minimum and maximum prices, seasonal and last-minute rules, orphan gaps and minimum stays, and how it all syncs to your PMS or channels. See revenue management and PriceLabs or my guide to auditing a PriceLabs setup.

Hands-on experience with Hostaway, Guesty, PriceLabs, Touch Stay, Lodgify, Hospitable and OwnerRez, alongside Airbnb, Vrbo and Booking.com. If you use something else, tell me; I’m comfortable learning a new system.

Only what the agreed work requires. Depending on the scope, that might be Airbnb, PriceLabs, Hostaway, Guesty or another platform. Where a platform supports it, a team-member or co-host login with the right permissions is better than sharing your own password, and you can remove access when the work ends.

Your business information, performance data and guest details stay confidential. Nothing from your accounts is shared with other clients, and the case studies on this site leave out client names and guest details. How I handle information sent through this website is set out in the privacy policy.